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|  | ReturnPolicy |
| Satisfaction Guaranteed |
| MTSRV.com proudly stands behind the quality RV Parts &
Accessories that we sell. Our return/exchange policy is simple. We want you to
be 100% satisfied with your purchases at MTSRV.com. Within 30 days of
receipt of shipment, you may return or exchange your merchandise: We are sorry, but shipping
and handling costs are non-refundable unless the product returned is defective or a result of our error. In this instance, contactMantelli Trailer Sales, Inc.for a postage-paid return label and a return
authorization number. For standard returns/exchanges please follow the guidelines
listed below. |
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| Shipping Returns |
| Pleaseemailor call for a return authorization number. Then simply complete
the following, within 30 days of receipt of merchandise, for a
prompt exchange, or credit to your original method of payment: |
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| Print and fill in theReturn
Information Sheet. Carefully pack the item(s) along with original packing slip
and any instructions, and the completedReturn
Information Sheet. Send
package(s) prepaid and insured to the address at the
top of theReturn
Information Sheet. For your
protection, we recommend you ship your return/exchange via an insured, traceable
carrier (such as UPS). Your return/exchange will be processed within 7 to 10
business days of our receipt of the package(s). - Please Note:To view and print theReturn Information Sheet, requiresAdobe Acrobat Reader. You can click the link below to download this program for free.
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| Store Returns |
| Simply bring the item(s), along with the shipping invoice, that came with your order, to
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| Mantelli Trailer Sales, Inc.
6865 South Transit Rd.
Lockport, New York 14094
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| Your return must be presented in its original product packaging. |
| Merchandise
Credit:Customers who return or exchange Internet merchandise to our store
and DO NOT have a copy of the original packing slip will receive a merchandise
credit only. |
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|  | PrivacyPolicy |
| We realize it takes a lot of trust to purchase items online. It means giving up your personal information to the equivalent of a complete stranger. We can't speak for the rest of the internet, but here at
MTSRV.com we believe in treating our customers confidential and private information with the same regard we would want given to our own. Because of this, we promise to never sell or give away any information you provide us when purchasing an item, or when sending e-mail. This means that your Name, Shipping Address and Credit Card Information will go no further than our own data system. There will be no extra junk mail or "Spam" e-mail headed your way from some unknown source just because you purchased something from us. As it is, the only reason we will keep your information in our system, other than to follow your purchase to its completion, is to possibly send you updates as to our services, or to let you know of specials that may be of interest to you. Thank You. |
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|  | ShippingPolicy |
| Rest assured that your purchase from MTSRV.com, be it small
or large, will be packaged securely and safely. For the sake of nature and for economical reasons, we prefer to recycle our boxes and packing materials, so don't be surprised if your
Merchandise comes in a recycled box, just know that it was packaged with care and consideration. The default for shipping is**UPS Groundto any continental US address. The default for any address outside the continental US will be the least expensive means available. Thank You. |
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| All Items Ship within*48 hours. Payment is not processed until items have been shipped. All Shipments are Fully Insured. Buyer Pays all Shipping & Insurance Charges. Shipping is available to US and Canadian addresses only. New York State Residents please add state Sales Tax. We accept Visa, MasterCard and Discover.
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| | * | MTSRV.commakes every effort to process your order within 48 hours.
The number of days to deliver depends on the shipping method you choose.
Therefore delivery times will be determined based on the shipment method you
choose plus the 48-hour processing time. If you have not received your order in
10 business days, pleaseemailorcontact us. |
|  | | ** | Some products, due to weight and size can not be shipped by UPS.
These products will have a NO-UPS symbol in their description. If
you order a product which has this symbol in its description the
shipping charges calculated will be incorrect. If this occurs
we will not process your order until we have contacted you with
the proper costs and best means to get the product to you. At that
time if you deem the shipping costs to be to great the order can
be cancelled. If you prefer not to place the order with out
knowing the proper shipping costs ahead of time pleasecontact usand we would be happy to calculate the charges prior to your
order. Thank You. |
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|  | PaymentMethod |
| MTSRV.com accepts VISA, MasterCard and Discover credit cards as
payment for products ordered online. Our online store is setup to securely process
your credit card information, however if you prefer not to have this information
sent over the internet you can select "Phone Order" instead of
entering your credit card information. After receiving your online order we will call
you to obtain your payment information. Thank You. |
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| MTSRV.com accepts Visa, MasterCard, Discover or Amex when you purchase
products online. Your payment information is encrypted before it is
sent over the Internet to us, using the most up to date SSL
security.
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| However, if you prefer, you also have the option of selecting phone
purchase. After we have received your order, an MTSRV.com
representative will contact you by telephone and will collect your
payment information.
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